Arenas Atiram Hotels

Hotel booking policy

Important: please be informed that hotel bookings through bnetwork online portal are exclusively for participants registered to ICE 2026.

Please notice that the cancellation policy applies in accordance with the amount of rooms booked. In case of allotment modification, the corresponding cancellation policy is applicable.

Payment policy:
Upon acknowledgement of booking, a deposit corresponding to 50% of  the total cost of your reservation is requested to secure your hotel reservation.
by November 4th 2025; an addittional 50% deposit will be requested, for a total amounting to 100% of the total reserved allotment.

Failure to pay the remaining 50% by November 4th 2025, will result in cancellation of reservation and forfeiture of all deposits paid.
From November 5th 2025, any addittional booking(s) must be fully pre-paid in the moment of making the reservation. Bookings without payment will not be confirmed.

The final invoice will be issued and provided by the hotel upon check-out, so please remember to request it at the reception before departure.

Cancellation policy (up to 10 bookings).
From booking confirmation up to 15th October 2025,
in case of cancellation of reservation(s) or reduction of stay, the participant will be charged a 10% administrative fee corresponding to the full stay cost of your reservation(s) as administrative fees penalty.

From 16th October and 10th December 2025, In case of cancellation of reservation or reduction of stay, the participant will be charged 50% of the total cost of the cancelled nights.

From 11th December 2025 through ICE 2026, all reservations are 100% non-refundable. This includes cancellation and shortening of stay. 100% non-refundable cancellation fee will be applied.  

NOTE: Due to hotels’ non-refundable cancellation policy, switching between hotels is not permitted once booked. 

Cancellations shall be communicated to bnetwork in writing via email at the following address: icehotels@bnetwork.com.  Penalties may apply based upon cancellation policy. Telephone cancellations are not accepted as valid. 

Reservation modification changes: all reservation modifications can be made through the website "My account" function at https://icehotels.bnetwork.com  or in writing via email. Changes will be confirmed by bnetwork within 24 hours and are subject to availability.

Personal information protection: bnetwork complies with applicable data protection laws and regulations regarding collection, use, transfer, disclosure, retention, security, and destruction of “personal information” (P.I.) and “personally identifiable information”). Bnetwork will only use P.I. that is provided by the company or directly by an individual solely to the extent necessary to perform its obligations under this contract. bnetwork shall not employ the P.I. for b network’s own purposes nor for the purposes of third parties. bnetwork shall not transfer data or P.I. to any third parties, except upon prior written approval of the company. By signing this contract, you confirm that you are entitled and have corresponding approval to disclose on behalf of a third-party data